For the last months making copies at the regional office had become playing the lottery: the machine indicated everything (paper jam, paper tray not detected, system error XY) but ‘yes-I-am-ready-to-make-you-a-copy’. Two weeks ago the ICT department’s new toy a Kyoceramita TASKalfa 300i arrived. Not just a copy machine – a multi function printer (MFP). I thought it is going to be a tough one to bring people away from the costly fax to a digital sender (scan2email) which is even in Europe not seen in every office yet. Guess I was wrong: a bunch of staff members already use it heavily! We are now trying to fast-track the process of filling the vacant ‘lithographer’ position together with HR: without supervision the device, although a rental with an SLA, will not make it till the end of next month. It brought me out in a cold sweat as I had to witness how a staff member was trying to put a piece of paper with glue remains into the feeder. For sure someone will try that again.