lunch break stories: SLA in Namibia?

the trouble maker: EHI 392/ LAN Module of the STUIn the previous post ‘Linked(in) Outapi’ I’ve mentioned a tiny and costly line which connects our building with the Regional Council. This line provided by the Telecom and ITN had been down from the 5th of September till last week. Almost a month. If everything would run according to the plan we would have sourced all services from the Regional Council network. We’ve reported the issue several times and saw Telecom technicians coming and going. At the end it was only a small module which needed to be replaced. It is hard to say who is to blame for the delay. But before we do have a efficient process in place to deal which such a critical failure we are better off not relying to much on the services at the Regional Council for now.

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